90 FR 130 pgs. 30776-30777 - Agency Information Collection Activity Under OMB Review: Veterans Engagement Action Center (VEAC) Surveys
Type: NOTICEVolume: 90Number: 130Pages: 30776 - 30777
Pages: 30776, 30777Docket number: [OMB Control No. 2900-0912]
FR document: [FR Doc. 2025-12781 Filed 7-9-25; 8:45 am]
Agency: Veterans Affairs Department
Official PDF Version: PDF Version
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0912]
Agency Information Collection Activity Under OMB Review: Veterans Engagement Action Center (VEAC) Surveys
AGENCY:
Veterans Experience Office, Department of Veterans Affairs.
ACTION:
Notice.
SUMMARY:
[top] In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Experience Office, Department
DATES:
Comments and recommendations for the proposed information collection should be sent by August 11, 2025.
ADDRESSES:
To submit comments and recommendations for the proposed information collection, please type the following link into your browser: www.reginfo.gov/public/do/PRAMain, select "Currently under Review-Open for Public Comments", then search the list for the information collection by Title or "OMB Control No. 2900-0912."
FOR FURTHER INFORMATION CONTACT:
VA PRA information: Dorothy Glasgow, 202-461-1084, VAPRA@va.gov.
SUPPLEMENTARY INFORMATION:
Title: Veterans Engagement Action Center (VEAC) Surveys.
OMB Control Number: 2900-0912 https://www.reginfo.gov/public/do/PRASearch.
Type of Review: Extension of a currently approved collection.
Abstract: Veterans Experience Action Center (VEAC) is a Veterans Affairs (VA) program established to proactively assist Veterans in a selected state with a one-stop resource for all their needs. The VEAC brings together VA benefits, health care and other resources in partnership with state VA resources.
The VEAC gathers feedback from Veterans, Active Military, Guard/Reservist, Family members, caregivers, providers, and survivors. The VEAC then provides that feedback to VA leaders to measure the success of the outreach event and measure the ease, effectiveness, emotion, and trust from the participants as they exit.
The surveys will further allow the Veterans Experience Office (VEO) to measure whether the needs of the participants were met. Additional areas where the survey results will impact:
• Identifies gaps and challenges in health care, benefits, and service delivery.
• Identifies areas for how VA can best support local efforts in a holistic fashion.
• Identifies areas where there may be barriers to access, and outreach tailored to local communities.
Per FY2021 MILCON House report 116-445, the Committee directs the VA to provide quarterly reports on the status of the implementation of the VEAC pilot program; the effectiveness of the pilot program at reaching Veterans, particularly those in need, and increasing utilization of VA services:
• Congress (Quarterly Congressional Tracking Reports (CTRs)
VEAC surveys afford VEAC participants the ability to provide feedback to VA and allow the customer to share their experiences. VEO uses the customer's feedback to enhance and increase outreach and engagement efforts and determine the direct value of our efforts.
The surveys and its delivery are an innovative approach to measure and improve customer experience based on the "voice of the Veteran." Through the use of the VSignals digital platform, VEO can identify gaps and challenges in the community, provide information on VA programs, increase access and outreach, identify what is and what is not working, and determine how VA can best support local community efforts in support of Veterans, families, caregivers, and survivors.
Survey respondents will be Veterans, Active Military, Guard/Reservist, family members, caregivers, and survivors that attend a VEAC event. Different surveys may be administered participants of events:
1. VEAC Exit Survey: Outreach event staff will verbally administer the survey to event attendees as the last step in the overall event process. The outreach staff will fill out the web-based survey on behalf of the outreach event participant.
2. VEAC Email Survey: A survey will be sent via email to event attendees that were not able to take the VEAC Exit Survey. The email survey will not be sent to event attendees that opted out of the VEAC Exit Survey.
An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid OMB control number. The Federal Register Notice with a 60-day comment period soliciting comments on this collection of information was published at: 90 FR 19087, May 5, 2025.
Affected Public: Individuals.
Estimated Annual Burden: 1,000 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: On Occasion.
Estimated Number of Respondents: 12,000.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
Acting, VA PRA Clearance Officer, Office of Enterprise and Integration, Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2025-12781 Filed 7-9-25; 8:45 am]
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